Man With A Van Twickenham Terms and Conditions

These Terms and Conditions set out the basis on which our man with a van Twickenham service is provided. By making a booking, confirming an estimate, or allowing the service to begin, the customer agrees to be bound by these terms. They are intended to create clarity around the booking process, payment terms, cancellations, liability, and compliance with waste regulations. If any part of these terms is unclear, the customer should seek clarification before the service starts. Nothing in these terms affects the customer’s statutory rights under UK law.

In these Terms and Conditions, references to we, us, and our mean the service provider operating the man and van service, while references to you and your mean the customer or person booking the service. The service may include collection, delivery, loading, unloading, transport, disposal, or other agreed moving-related tasks. The exact scope of work will depend on the booking details agreed in advance. Any additional services requested on the day are subject to availability and may be charged separately.

These terms apply to all domestic, commercial, and one-off moving jobs arranged through our man with van Twickenham service, unless a separate written agreement states otherwise. Where a quotation, invoice, or booking confirmation conflicts with these terms, the written booking-specific terms will take priority only to the extent of that conflict. Otherwise, these Terms and Conditions remain fully in force.

Booking process

All bookings are subject to availability and are not confirmed until we have received the required booking details and, where applicable, any deposit or written acceptance requested from us. When you request a quote, you must provide accurate information about the items to be moved, access conditions, property type, floor level, parking restrictions, and any special handling requirements. Our pricing is based on the information supplied at the time of booking. If the actual work differs from the information provided, we may revise the quotation or decline to proceed if the job cannot be completed safely or within the originally agreed scope.

We may provide an estimate based on hourly rates, fixed pricing, or a combination of both. An estimate is not a guaranteed final price unless expressly stated in writing as a fixed quotation. A booking is only secured when we confirm it and, where relevant, receive any agreed deposit. It is your responsibility to ensure that the booking details are correct. If you request changes after confirmation, we may need to adjust the price, vehicle size, crew size, timing, or service availability.

Service requirements and customer obligations

To allow the service to proceed smoothly, you must ensure that goods are ready to be collected at the agreed time, access routes are reasonably clear, and any permits, parking arrangements, or permissions needed for loading and unloading have been arranged in advance unless otherwise agreed. You must also ensure that items are suitably packed and, where necessary, protected for transport. Unless we have expressly agreed to pack or dismantle items as part of the service, that responsibility remains with you.

You are responsible for declaring fragile, hazardous, bulky, valuable, or unusually heavy items before the move begins. We reserve the right to refuse to carry any item that is unlawful, unsafe, or unsuitable for transport in our vehicle. If our staff must wait because access is delayed, goods are not ready, or information provided was incomplete, waiting time may be charged. Where access conditions materially differ from what was disclosed, we may alter the service or refuse completion if continuing would place people, property, or vehicles at risk.

Any keys, codes, or instructions provided to us for the purpose of completing the job must be correct and lawful to use. You confirm that you have authority to request the collection, removal, transportation, storage, or disposal of the items involved. If third-party consent is required, it must be obtained in advance. We do not accept responsibility for disputes between the customer and any other person claiming ownership or control of the goods.

Payments and charges

Payment terms will be stated in your quotation, invoice, or booking confirmation. Unless agreed otherwise in writing, payment is due upon completion of the service on the same day. We may require a deposit in advance to secure the booking, particularly for larger jobs, long-distance moves, or disposal work. Deposits are non-refundable except where we cancel the booking or are unable to provide the service for reasons within our control. Any outstanding balance must be paid in full before or at the end of the job, unless a business credit arrangement has been approved in writing.

We may accept bank transfer, card payment, cash, or another payment method specified at the time of booking. If payment is made by bank transfer, cleared funds must be received within the agreed timeframe. Late or failed payments may result in further action, including suspension of future services, recovery charges, or interest where permitted by law. All prices are stated inclusive or exclusive of VAT depending on the quotation provided. Any applicable VAT will be shown separately where required.

Additional charges may apply for congestion, tolls, parking fees, waiting time, extra labour, stair carries, dismantling, reassembly, or disposal of items not originally declared. If the job takes longer than expected because of circumstances outside our control, the hourly rate or agreed supplementary charges will continue to apply. We will aim to communicate any material change in cost as soon as reasonably possible, but the final charge may reflect actual time, distance, resources, and conditions encountered on the day.

Cancellations, rescheduling, and missed appointments

If you need to cancel or reschedule, you must notify us as soon as possible. The amount of any cancellation charge will depend on the notice period given and any costs already incurred. Where a booking is cancelled with sufficient notice, we may, at our discretion, offer a full or partial refund of any deposit paid. Where a cancellation is made shortly before the scheduled time, or where work has already begun, the deposit may be retained and additional charges may apply to cover loss of time, travel, or labour.

If we arrive at the agreed location and are unable to complete the service because access is not provided, goods are not available, parking restrictions prevent lawful loading, or you or your representative are absent, the booking may be treated as a late cancellation or missed appointment. In such cases, we reserve the right to charge the full or partial job fee, together with reasonable costs already incurred. If we must postpone or cancel due to vehicle breakdown, severe weather, staff illness, road closures, or another event beyond our control, we will make reasonable efforts to offer an alternative time.

Liability and limitations

We will exercise reasonable care and skill in carrying out the service. However, we are not liable for loss or damage arising from inaccurate information provided by you, inadequate packing, hidden defects in items, or unavoidable risks inherent in lifting and transporting goods. Where we assist with loading and unloading, our liability for damage to items is limited to loss or damage directly caused by our negligence. We are not responsible for pre-existing faults, cosmetic marks, or deterioration that occurs because an item is old, unstable, or unsuitable for transport.

To the fullest extent permitted by law, we exclude liability for indirect or consequential losses, including loss of profit, loss of business, missed appointments, emotional distress, or inconvenience arising from delays. Our total liability for any claim connected with the service shall not exceed the amount paid for the specific service giving rise to the claim, unless a higher limit is required by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.

Customers must inspect goods and property promptly after completion of the service and notify us of any alleged damage within a reasonable time, supported where possible by photographs and a clear description of the issue. Failure to notify us promptly may affect our ability to investigate the matter fairly. If we are given the opportunity, we may inspect, repair, replace, or compensate for a verified loss at our discretion and in line with legal obligations.

Waste regulations and disposal conditions

Where our man with a van service includes waste removal, disposal, or clearance, the customer must only present waste that can lawfully be collected and transported under applicable UK waste legislation. You must disclose the type of waste before the job begins, including general waste, bulky household waste, garden waste, electrical items, furniture, builders’ waste, or any item that may require special handling. We reserve the right to refuse items that are hazardous, contaminated, clinical, chemical, asbestos-containing, pressurised, or otherwise prohibited.

The customer confirms that they are the lawful owner of the waste or have permission from the owner to arrange its removal. Waste must not be presented as general household rubbish if it contains items subject to special regulation. We may require separation of waste streams, and additional charges may apply for sorting, loading difficulty, or regulated disposal costs. Where required, we may transfer waste only to authorised facilities and in compliance with the relevant duty of care obligations.

If we reasonably believe that waste has been misdescribed, mixed illegally, or presented in a manner that could breach environmental law, we may refuse to remove it or cease the job immediately. In such circumstances, the customer remains responsible for the waste and any resulting costs. We are not responsible for penalties, losses, or claims arising from the customer’s failure to disclose the true nature of the waste. The customer agrees to provide any documentation reasonably needed to demonstrate lawful disposal arrangements where requested.

Delays, access issues, and force majeure

We will make reasonable efforts to arrive within the agreed time window, but arrival times are estimates unless expressly guaranteed in writing. Delays may occur due to traffic, weather, road incidents, loading difficulties, or circumstances outside our control. We shall not be liable for delay caused by events beyond our reasonable control, including but not limited to strikes, fire, flood, acts of government, or widespread transport disruption. Where possible, we will keep you informed of any substantial delay and agree a revised time.

If access is restricted by narrow streets, height limits, weight limits, lack of parking, unsafe conditions, or obstacles that were not disclosed, we may need to alter the method of working or use additional resources. Any extra cost caused by such restrictions may be added to the final invoice. You are responsible for ensuring that the premises are accessible and safe for our team and vehicle. We may refuse to enter areas that pose a health and safety risk.

Insurance, ownership, and prohibited items

We maintain insurance cover appropriate to the nature of the service, but insurance does not operate as a guarantee against all loss or damage. Any claim must be supported by evidence and reported in accordance with these terms. If you require cover beyond our standard liability, it is your responsibility to arrange separate insurance in advance. We do not accept liability for items of exceptional value unless this has been specifically agreed in writing before the job starts.

You warrant that all items handed to us are lawfully owned or lawfully managed by you. You must not ask us to transport stolen goods, dangerous goods, illegal substances, or any item that would breach customs, transport, environmental, or criminal law. We may stop the service, notify the relevant authority where required, and recover any costs arising from your breach of these terms. Any items left behind after completion remain your responsibility unless we have expressly agreed otherwise.

Governing law and general provisions

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless another jurisdiction is required by mandatory law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

We may update these Terms and Conditions from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that booking unless a later version is expressly agreed. No waiver by us of any breach shall be treated as a continuing waiver. Any failure to enforce a term at any time does not prevent us from enforcing that term later. These terms, together with the quotation or booking confirmation, form the entire agreement between the parties for the relevant service.

By confirming a booking with our man and van Twickenham service, you acknowledge that you have read, understood, and accepted these Terms and Conditions.