Terms and Conditions for Man With A Van Twickenham
These Terms and Conditions govern the supply of man with a van services by Man With A Van Twickenham and apply to all bookings, quotations, collections, deliveries, loading, unloading, and associated transport services provided within the United Kingdom. By making a booking, the customer confirms that they have read, understood, and accepted these terms. If the customer is booking on behalf of another person or organisation, they confirm that they have authority to agree to these terms for that person or organisation. These conditions are designed to set out the rights and responsibilities of both parties clearly and fairly.
The term we, us, and our refers to the service provider. The term customer, you, and your refers to the person or organisation making the booking or receiving the service. These terms apply to domestic and commercial jobs alike, including furniture moves, item transport, small removals, and related logistical assistance. They do not replace any statutory rights you may have under UK consumer law.
Any estimate, quotation, or price indication provided by Man With A Van Twickenham is based on the information supplied at the time of enquiry. Unless expressly stated otherwise, quotations are estimates only and may be adjusted where the actual job differs from the details originally provided. This may include changes to item count, access conditions, parking restrictions, stair access, waiting time, or the requirement for additional labour or equipment. We aim to be transparent about any variation before work continues.
Booking process begins when you provide accurate information about the items to be moved, collection and delivery locations, preferred date and time, and any special requirements. A booking is only confirmed once we have accepted it and, where required, received any deposit or booking fee. We may request photographs, a full inventory, or further information to assess vehicle size, labour needs, and the feasibility of completing the job safely and efficiently. Failure to provide accurate information may affect the final price or the ability to carry out the service.
We reserve the right to refuse or cancel a booking if the work requested is unsafe, unlawful, impractical, or outside the scope of the service agreed. This includes, without limitation, requests to move prohibited goods, hazardous materials, or items that would require specialist handling not arranged in advance. We also reserve the right to make reasonable operational changes, such as adjusting arrival windows, if circumstances outside our control affect scheduling. In such cases, we will make reasonable efforts to notify you as soon as possible.
It is your responsibility to ensure that access is available at both collection and delivery addresses at the agreed time. This includes arranging permissions for parking, loading, lifts, gated access, concierge entry, or other site-specific arrangements. If the job requires multiple trips, waiting time, or extra labour because of access restrictions, additional charges may apply. Man With A Van Twickenham will always seek to act reasonably, but delays caused by unavailable access or incomplete information are not our responsibility.
Payments must be made in accordance with the payment method and timing agreed at booking or before the service begins. Unless we state otherwise, payment is due on completion of the job and may be required before unloading, at our discretion. We accept that different jobs may require different payment terms, including deposits, part-payment, or full advance payment for certain services. If a deposit is taken, it will usually be deducted from the final balance unless otherwise specified.
All prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on our business status and the wording of the quote. If VAT applies, it will be made clear where legally required. Any additional charges arising from extra time, extra items, congestion, waiting, stair carries, parking penalties, or other agreed variations will be added to the final invoice. The customer is responsible for paying all sums due promptly and in full. If payment is delayed, we may charge reasonable recovery costs or interest where permitted by law.
Where payment is made by card, bank transfer, cash, or another accepted method, the customer must ensure that sufficient funds are available and that all details supplied are correct. We do not accept liability for delays caused by banking processing times, failed card authorisations, or incorrect payment references provided by the customer. If a charge is disputed without reasonable grounds, we may suspend future services until the matter is resolved.
Cancellations must be notified as soon as possible. If you cancel with sufficient notice, we may at our discretion refund any deposit in full or in part, less any reasonable administrative or planning costs already incurred. Where a booking is cancelled at short notice, especially after vehicle allocation or staff scheduling, a cancellation fee may apply. The exact fee will depend on the timing of the cancellation and the resources already committed to your job.
If you are delayed or need to reschedule, you should tell us promptly so that we can assess whether the appointment can be adjusted. We are not obliged to hold a vehicle or crew indefinitely if you fail to provide timely notice. If we arrive at the agreed location and cannot complete the service because you are unavailable, refuse access, or fail to provide the necessary information or payment, we may treat the booking as cancelled by you and charge a reasonable fee for lost time and travel.
We may cancel or reschedule a service where necessary due to weather conditions, vehicle breakdown, staff illness, road closures, legal restrictions, safety concerns, or events beyond our reasonable control. In such circumstances, we will use reasonable efforts to rearrange the service or return any prepaid amount for work not carried out. We are not liable for indirect loss arising from a cancellation or rescheduling decision made for legitimate operational or safety reasons.
Liability for the service is limited to the exercise of reasonable care and skill in carrying out the agreed work. We will take reasonable precautions when handling goods, but you remain responsible for ensuring that all items are suitably packed, labelled, and fit for transport unless packing has been expressly included in the service. Fragile, valuable, or sentimental items should be declared in advance. We are not responsible for loss or damage arising from inadequate packing, concealed defects, inherent fragility, or items being unsuitable for transit.
Where we assist with loading, lifting, or carrying, you must tell us about any item that is exceptionally heavy, awkward, hazardous, or likely to require specialist handling. We may refuse to move items that present an unreasonable risk to health, safety, or property. If our team follows your instructions and damage occurs because of inaccurate information, hidden risks, or unsafe conditions, we will not be liable for the resulting loss except where required by law.
Our liability for direct loss or damage caused by our negligence is limited to the lesser of the market value of the item damaged or the amount recoverable under any applicable insurance policy, except where law prevents such limitation. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. To the fullest extent permitted, we are not liable for indirect, incidental, or consequential loss, including loss of profit, loss of use, or business interruption.
Customers must ensure that goods handed over for transport are owned by them or that they have permission from the owner to arrange the move. You are responsible for making sure that no prohibited or undeclared items are included in the load. This includes illegal goods, firearms, explosives, corrosive substances, flammable liquids, gases, toxic materials, biohazards, and any other items restricted by law or by the carrier’s safety rules. If such items are discovered, we may refuse to transport them and may terminate the service immediately.
Waste regulations apply where the job involves disposal, clearance, or removal of unwanted items. We will only transport, dispose of, or recycle waste where lawful and in line with applicable UK waste legislation. The customer must not request disposal of controlled waste, hazardous waste, or materials requiring specialist permits unless prior written arrangements have been made. If waste is to be removed as part of the service, you are responsible for describing it accurately so that the appropriate handling method can be used.
Where we take items to a licensed waste facility or transfer station, the customer agrees that the materials are legitimately being disposed of and are not subject to any ownership dispute, recycling restriction, or legal hold. We may require you to separate recyclable materials, electrical items, or bulky waste in accordance with site rules and environmental requirements. Any charges connected with waste disposal, tipping fees, environmental levies, or special handling will be added to the quote where applicable. We will not accept responsibility for penalties caused by the customer supplying false or incomplete information about waste type.
If you ask us to remove items that may be reusable, recyclable, or subject to donation, you confirm that you have the authority to instruct disposal or transfer. Once items are handed over for lawful disposal, they become waste unless otherwise agreed in writing. We reserve the right to refuse to handle any material that is not suitable for normal van transport or that would place us in breach of environmental or transport regulations. The customer is responsible for ensuring compliance with any obligations under the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, and related laws where relevant.
If our team is required to load waste into a vehicle, the customer should ensure the area is safe and that no hidden hazards are present. We may stop work if we believe the load contains dangerous items, if the waste is not correctly declared, or if disposal instructions are unlawful or unclear. Any additional costs caused by sorting, segregating, or returning items not accepted for disposal may be charged to the customer. We reserve the right to document waste loads for compliance purposes.
Insurance and claims: we may hold appropriate insurance cover for public liability and goods in transit, but cover is always subject to the policy terms, exclusions, and limits. A claim for loss or damage must be reported to us within a reasonable time and, where practicable, before the end of the service or as soon as the issue is discovered. You must provide reasonable evidence of the alleged loss, including photographs, proof of value, and any other information we reasonably request. Failure to do so may affect any claim assessment.
Any claim will be reviewed fairly and in line with applicable law. We may seek to repair, replace, or compensate for proven direct loss where appropriate and proportionate. Our decision to settle a claim does not imply admission of liability beyond what is required by law or these terms. If the customer arranges third-party support, storage, or replacement services without our prior written consent, we will not be responsible for those costs unless we expressly agreed to them in advance.
The customer must ensure that property boundaries, building rules, and access arrangements permit the service to be completed lawfully and safely. We are not liable for delays or additional charges arising from parking fines, access restrictions, building management rules, or local permit requirements unless the delay or issue is caused solely by our own breach. Where a job requires special equipment, such as trolleys, blankets, straps, or dismantling tools, we will use them at our discretion where appropriate and available.
Force majeure: we are not liable for failure or delay caused by events outside our reasonable control, including severe weather, accidents, fire, flood, strike action, transport disruption, public emergency, acts of government, or network failures. If such an event occurs, we may suspend the service, rearrange the booking, or terminate the affected part of the contract without liability for indirect loss. Any refund due will be limited to charges paid for work not performed.
These terms are governed by the laws of England and Wales, and any dispute arising from or connected with the service or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales. If any clause is found to be unlawful, invalid, or unenforceable, that clause will be severed to the minimum extent necessary and the remaining terms will continue in full force. No waiver of any right or remedy shall operate unless given in writing.
We may update these Terms and Conditions from time to time to reflect changes in law, business practice, or service operations. The version in force at the time of your booking will apply to that booking unless a change is required by law. Continued use of our service after any update means you accept the revised terms for future bookings. These terms, together with the booking confirmation and any written quotation, form the entire agreement between the parties regarding the service.
Man With A Van Twickenham aims to provide a reliable, lawful, and professional transport service while keeping expectations clear and responsibilities balanced. By booking, you agree to cooperate with reasonable instructions from our team, to provide accurate information, and to ensure that items and access arrangements are suitable for the work requested. If you do not understand any part of these terms, you should seek clarification before confirming your booking. These terms are intended to support fair service delivery and lawful transport practices throughout the United Kingdom.