Privacy Policy

Man With a Van Twickenham Privacy Policy

This Privacy Policy explains how Man With a Van Twickenham collects, uses, stores and shares personal data relating to customers and prospective customers in the Twickenham area. It is intended to provide clear information in line with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and relevant UK data protection laws.

This Privacy Policy applies to all individuals and organisations that use, or enquire about, Man With a Van Twickenham services in the Twickenham area, including residential and commercial customers.

Data Controller

For the purposes of data protection law, Man With a Van Twickenham is the data controller in respect of the personal data described in this Privacy Policy. This means that Man With a Van Twickenham determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in compliance with applicable law.

Personal Data We Collect

Man With a Van Twickenham may collect and process the following categories of personal data when you contact us, make an enquiry, or use our services:

Identification and contact details, such as your name, address, and basic contact details that you provide when requesting a quotation or booking a service.

Service-related information, such as collection and delivery addresses, access details, dates and times of moves, inventory or description of items to be moved, and any specific instructions you provide regarding the service.

Communication records, such as information contained in messages or correspondence between you and Man With a Van Twickenham, including enquiries, quotes, bookings, and follow-up communications.

Payment and billing information, such as records relating to payments you make for our services. Card or bank details are handled only as necessary via secure payment processors and are not stored by us unless we are legally required to retain certain transaction records.

Technical and usage data, such as limited information generated when you visit our website or use online contact forms, which may include your device, browser, and general usage data necessary for site functionality and security.

How We Collect Your Data

We collect personal data from you when you contact Man With a Van Twickenham by phone, through online forms, or by any other communication channel to request information, a quotation or to book services.

We may also receive personal data indirectly if another person books a service on your behalf, for example a landlord arranging a move for a tenant, or a business booking services for its staff. In such cases, the person providing your information is responsible for ensuring that you are aware of this Privacy Policy.

Lawful Basis for Processing

Man With a Van Twickenham will only process your personal data where there is a lawful basis for doing so. The main lawful bases we rely upon are:

Contract. We process your personal data when it is necessary to take steps at your request prior to entering into a contract, or to perform a contract with you. This includes providing quotations, confirming bookings, carrying out removals and related services, and managing payments.

Legitimate interests. We may process your personal data where it is necessary for our legitimate interests or those of a third party, provided such interests are not overridden by your rights and freedoms. These interests include operating and improving our services, managing our business, preventing fraud, ensuring the security of our systems, and handling enquiries or complaints.

Legal obligations. We process certain personal data to comply with legal and regulatory obligations, such as accounting, tax, record-keeping, and responding to lawful requests from competent authorities.

Consent. In limited circumstances, we may rely on your consent, for example if we wish to send you specific types of marketing communications that are not covered by legitimate interests. Where processing is based on consent, you can withdraw your consent at any time.

How We Use Your Personal Data

Man With a Van Twickenham uses your personal data for the following purposes:

To respond to your enquiries, provide quotations and discuss the services you may require.

To manage and deliver our services, including scheduling moves, planning routes, coordinating staff, and carrying out the removal or transport of your items.

To manage our relationship with you, including communicating about bookings, changes, cancellations, or aftercare.

To process payments, maintain accounting and financial records, and manage any refunds or disputes.

To improve our services, customer experience and operations, including through internal analysis and staff training.

To protect our business, staff and customers, including through the prevention and detection of fraud, misuse or unlawful activity.

To comply with legal or regulatory obligations and respond to lawful requests from public authorities where required.

Data Sharing and Processors

Man With a Van Twickenham does not sell your personal data. We may share personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to process your data in accordance with our instructions and for the purposes described in this Privacy Policy.

Categories of processors may include payment processing providers, secure data storage providers, providers of business software or communication tools, and professional advisers such as accountants if necessary for regulatory compliance.

Where we use processors, we take steps to ensure that appropriate contractual and technical safeguards are in place to protect your personal data and maintain its confidentiality and security.

We may also share personal data where required by law or regulation, or in connection with legal proceedings, to establish, exercise or defend our legal rights.

International Data Transfers

If any of our service providers or processors are located outside the United Kingdom or the European Economic Area, we will only transfer personal data where appropriate safeguards are in place, such as an adequacy decision or standard contractual clauses, to ensure that your data is afforded a level of protection essentially equivalent to that provided under UK and EU data protection laws.

Data Retention

Man With a Van Twickenham retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In practice this means that enquiry records and booking details are generally retained for a period that allows us to manage the service, respond to follow-up questions, and keep appropriate business records. Certain financial and transaction information may be kept for longer periods in line with tax and accounting obligations.

When personal data is no longer required for these purposes, we will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.

Data Security

We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those staff and processors who need it for legitimate business purposes, using secure systems for storage and communication, and reviewing our procedures to maintain an appropriate level of security.

Your Data Protection Rights

Under UK data protection law and the GDPR, you have a number of rights in relation to your personal data processed by Man With a Van Twickenham. These rights may be subject to certain conditions and legal limitations. They include:

Right of access. You have the right to request confirmation that we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or completed.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing. You may request that we restrict the processing of your personal data in specific situations, for example while a dispute regarding accuracy or lawful basis is being resolved.

Right to data portability. In some cases, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to request that it is transmitted to another controller where technically feasible.

Right to object. You have the right to object to processing based on our legitimate interests, including any direct marketing we may carry out, and we will stop such processing unless we have compelling legitimate grounds to continue.

Right to withdraw consent. Where we rely on consent as a lawful basis, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Scope and Changes to This Privacy Policy

This Privacy Policy applies to all Man With a Van Twickenham customers and prospective customers in the Twickenham area who contact us or use our services. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs.

Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect and process your personal data.